Customer Personal Data Protection Policy
SA HOSTELLERIE DU CHÂTEAU DE LA CHÈVRE D’OR respects your desire to protect your privacy. Therefore, we take the protection of your personal data very seriously.
This data protection notice governs the collection, processing, and use of your personal data insofar as such data is collected through our website.
We do not collect your personal data when you use the website for informational purposes only, i.e., when you do not log in or otherwise provide personal information.
This Privacy Policy describes the personal data we collect, how it is processed, the rights customers have, and how they can exercise those rights.
1 - PERSONAL DATA COLLECTED BY SA HOSTELLERIE DU CHÂTEAU DE LA CHÈVRE D’OR
Personal data may be collected from three different sources:
Data provided directly by customers
Data transmitted by third parties (partners or service providers)
Automatically collected data
The types of data collected include:
Identity and family status (title, name, first name, marital status, etc.)
Address and contact details (email, postal address, mobile phone number, etc.)
Financial information (credit card number, payment methods)
Electronic identification data (customer ID number, IP address, geolocation, MAC address, etc.)
Temporal and location information (activity tracking, cookies, logs, geolocation, etc.)
Health data provided by the client (allergies, disabilities, etc.)
2 - USE OF DATA
Your personal data is used by SA HOSTELLERIE DU CHÂTEAU DE LA CHÈVRE D’OR for managing and delivering the services you have requested. Without this data, we would not be able to fulfill our contractual obligations.
This includes managing offers, tracking services, and more broadly, managing the entire customer relationship (newsletter subscriptions, quote requests, bookings, loyalty accounts, WiFi or smart home services, reviews, surveys, informational and promotional communications via any channels you have provided, including social media, hashtags, brands, events, locations, offers, services, products, and hotel channels).
We may also use your data to evaluate and improve our services, develop new ones, conduct loyalty campaigns, marketing, surveys, and promotions. Unless you object, you may receive offers from us or our business partners. With your explicit consent, we may send commercial information regarding non-similar services.
Data will be retained for the time necessary to fulfill these purposes and for up to three years after the end of the commercial relationship regarding direct marketing. We may also use your data to comply with legal obligations (e.g., fraud prevention, anti-money laundering) or to respond to requests from public or governmental authorities.
3 - ACCESS TO PERSONAL DATA AND CUSTOMER RIGHTS
You may access, correct, delete, object to the processing of your data for legitimate reasons, or exercise your right to data portability by contacting manager@chevredor.com or by mail to: Hôtel Le Château de la Chèvre d’Or, rue du Barri, 06360 Eze, with proof of identity.
4 - DATA PROCESSING BY SUBCONTRACTORS
Your personal data may be processed by SA HOSTELLERIE DU CHÂTEAU DE LA CHÈVRE D’OR, its subcontractors, and partners, as needed to fulfill the services you requested or authorized. Your data may also be transferred to third-party service providers offering support services. Upon request, data may also be transferred to persons and authorities legally entitled to access it.
Subcontractors and partners may be located outside the EU. If located in a country not recognized as providing adequate protection, we require compliance with our security and confidentiality standards and limit processing to our stated purposes. Standard contractual clauses of the European Commission are signed in such cases.
5 - DATA RETENTION
Your personal data is stored in our databases in Eze or those of our subcontractors.
6 - DATA SECURITY
We implement appropriate measures to protect personal data. Whether electronically or manually processed, we ensure security, confidentiality, and protection through administrative, technical, and physical safeguards to prevent unauthorized loss, access, disclosure, or alteration.
7 - PRIVACY POLICY UPDATES
This Privacy Policy may change due to legal or regulatory developments. Changes will be made available on this page.
8 - SA HOSTELLERIE DU CHÂTEAU DE LA CHÈVRE D’OR
Société Anonyme with capital of €2,000,000, registered with the RCS of Nice under number 959 801 952, VAT no. FR 56 959801952.
Headquarters: Rue du Barri, 06360 Eze Village.
Customer personal data protection policy – Version 1.0, updated on 01/03/2019.
